Privacy Policy

Company Policy

The following are our standard policies that apply only to products you directly purchase from the DoonneyS’ website. Together with these terms and conditions, DoonneyS’ invoice is the exclusive agreement between the customer and DoonneyS.com. Concerning subjected products, this agreement may not be explained and supersede all preceding or coexistent proposals, conditions, representations, warranties, oral or written understanding, and all other communications between DoonneyS’.com and customer.

The policies include:

Standard Purchase Agreement

Our terms and conditions govern the sales transaction between DoonneyS.com and customers, and so by purchasing any product with us, you agree to all terms of services listed here.

These are some of the vital information that we would love to share with you regarding the purchase of any product with DoonneyS.com:

ORDERING: An order cannot be accepted until a valid payment for the order is made. At DoonneyS.com, we don’t accept phone or mail orders, so all orders will be placed online via our site using the online ordering method.
PROCESSING: From the time of order placement, all the orders will take 24-72 hours to be processed. Holidays and weekends are excluded when processing or shipping our products unless stated otherwise. It takes three full business days (72 hours) to process and ship orders not labelled Same day shipping. But for the Same day shipping orders, all stipulations placed are for the orders labelled as Same Day Shipping. Note: Business days exclude HOLIDAYS AND WEEKENDS.
ORDER STATUS: DoonneyS.com will keep you informed on the status of your order via email. And once the order is accepted, processed, and enter the shipping phase, we will email you the tracking number for your records. Also, by logging into your DoonneyS.com, you can obtain your order status -click on the order status to get that information. But this may not apply to international customers who will have to wait for the orders to reach the shipping destination to receive tracking information.
BACK ORDERS: In case of an inventory discrepancy, we will cancel the items in your order as soon as we’re notified. All refunds and any shipping fees, applicable taxes, or/and fees will be processed back to the original payment method used.

Note: If the whole order gets cancelled due to back-ordered items, we will refund shipping fees; other than that, the shipping fees will not be refunded.

CANCELLING: If you send a cancellation request for your order, the request will, therefore, be viable and processable if, at the times of request, the order hasn’t been shipped. To make your cancellation request, send an email during business hours to sales@doonneys.com). Once your cancellation request is accepted and the order cancelled, your total payments will be refunded back to the original payment method.
PROMO CODES / COUPONS: Our promo codes are located on DoonneyS.com or supplied via email upon availability. These promo codes are occasionally furnished and have to be entered/used during the checkout process. The codes may include item discounts, free gifts, free or discounted shipping, etc. Each promo code comes with an expiration date, terms and conditions for use, and other stipulations. The code itself will represent the promo code, and to be viable, the order total must be more than the code/ discount offer, and the code is not redeemable for cash.
PRODUCT LISTINGS: Despite our aim to strive for accuracy while doing our product listing (product-related information, i.e., item description, pictures, etc.), still human error and other determinates that may occur. We do not guarantee 100% accuracy, nor can we assume responsibility for these errors. But if these errors occur, DoonneyS.com shall have the right to refuse at its sole discretion. We can cancel any order for the alleged product and instantly amend, remove and/or correct the inaccurate information. Additionally, we do NOT assume responsibility for any representations and/or claims made on any hyperlinked sites. We only include hyperlinks as an extra source of information for those customers looking for extra information.
PRODUCT REVIEWS: DoonneyS.com reserve the right to deny or approve any review. Therefore, all reviews have to be reviewed first before being approved and posted on our site. The terms below can be changed at any time without notice. A review can be denied because of the following reasons:
Use of abusive language
Posting illegal content
Invasions of personal privacy
Including references to other resellers or stores
Comments on products that were either misused or physically damaged.

Standard return policy

You can return any items* purchased at DoonneyS.com within:

“21 calendar day” from the date of delivery for the Canadian customers, and
“30 calendar days” for international customers.

This applies only to items* covered by our standard return policy.

Return Merchandise Authorization number (RMA) is required for all product returns.DoonneyS.com will email you the RMA form once you have submitted a return RMA request. And the Standard Return Policy applies in the following categories:

General Merchandise
Hair, Braiding, Wigs, etc.
Hair Products
Hair Tools

Items* that are not eligible for return to us will be sent back to you but at your expense. Products not eligible for return include:

Used or worn products
If a product is return after the return period has elapsed
Products not purchased from DoonneyS.com
If a product is returned without accessories, original packaging, etc.
Products bought but were categorized in Buy One Get One Free category
Incomplete products with missing parts or pieces
If a product shows/has any cut, changed, painted, processed, physical damage, etc.

The additional policies that govern product return are:

The items returned should be 100% resaleable
The return policy will be considered breached if a product returned will be in unsatisfactory condition.
In this case, the policy is breached; DoonneyS.com reserved the absolute right to reject the entire return or impose a restocking fee.
The insurance of delivery and the shipping fee of a product being return to DoonneyS.com is the customers’ responsibility. Therefore, by choosing to return the product once purchased, you agree to this policy.
The emailed RMA will contain restocking fee percentages regarding the condition in which a product was returned.
For returned products, the original shipping fees will not be refunded.

NOTE: FINAL SALE products are not eligible for return.

DEFECTIVE/WRONG ITEMS: A customer has 5 calendar days from the day of delivery to contact DoonneyS.com via email with pictures as proof if they receive a wrong or defective item. Failure to do so within 5 days, this offer becomes null and void. Notification made within those days will be inspected, and appropriate steps initiated.

If we conclude that you received a defective or wrong item, we will take the following steps:

For Canadian customers only, we will send you a pre-paid label to return the items
For international customers, we will ask you to find the lowest shipping cost possible and place your item together with the receipt in the return parcel. Your postage fee will be reimbursed.
As soon as we receive the item, we will either give credit, issue a refund or ship the correct product.

Our esteemed customers, as we value your support here at “DoonneyS Beauty,” your privacy is also of great value to us. Therefore, to help better understand how we collect and use your personal detail, we have created a Privacy policy for you. Get acquainted with our privacy policies to know how we collect, use, disclose, transfer, and store your information. If you need further clarification, please don’t hesitate to let us know, and we will help clarify anything.

Why we collect your personal data: In accordance with this policy, we collect and use your details to provide and improve the efficiency of our Services.

Personal identification information

DATA COLLECTION: Visiting our site is the first among several ways in which to collect your data. These ways include, but are not limited to, site registration, fill out a form, place an order, subscribe to the newsletter. Furthermore, the activities, services, features, or resources that we make available on our site may also be used for data collection. When certain services are to be delivered to you, you may be asked to provide your official name, phone number, email address, and mailing address.

However, when you visit our site anonymously, we will not manage to collect such information, and so we will get your data when you voluntarily submit it to us.

Note: you may decline to share that information with us, but particular site-related activities may not be available for you.

Non-personal identification information

When you interact with our site, we may also choose to collect non-personal identification data. This kind of data include:

The means of connection a user uses to access our site:
Internet service provider (ISP)
The operating system in the user’s device
And other similar information.
Browser used
The type of computer used

Web browser cookies

Web browser cookies are another way in which we collect helpful information to better improve our business and site’s performance. “Cookies” on our site helps to enhance the user experience by tracking some essential information about them.

Note: You can set your browser to PREVENT/REFUSE COOKIES, but be keep in mind that some parts of the site may not function properly.

How we use collected information

We collect and use our users’ Personal Data for the following purposes:

To PERSONALIZE USER EXPERIENCE and IMPROVE OUR SITE: To understand how resources we provide via our site are utilized by a user, we may choose to use your information. Also, by using your information and feedback we receive from you helps us improve our site’s general performance.
To IMPROVE CUSTOMER SERVICE by better understanding and responding to your customer support needs and service requests.
For SENDING PERIODIC EMAILS: One way we keep in touch with our customers is through newsletters and emails. And so, the email address you give us will be used for that. These emails are essential in administering promotions, content, survey, or other site features or updates that may be of great use to our customers.
PROVIDING SERVICES AND PROCESSING TRANSACTIONS: The information you share with us when you fill an order will be used to process and complete that transaction. Without it, we can’t process delivery and other related services.

Security

How do we protect your information? DoonneyS.Com is proud to serve our customers. And one of our key policies is ensuring the data security of your personal information. Our security measures ensure that we protect your information online and offline. Using the industry-leading technology SSL, we are able to encrypt our online forms. This means when you are filling your placing order, the data you give is secured. All the data exchange between you regarding sensitive and private information and us occurs over an SSL-protected communication channel.

Furthermore, we utilize several high-end security measures to safeguard against unauthorized access, disclosure, destruction, or alteration of your personal information and other data stored on our site.

Information Sharing

When required by law is the only part in which we reserve the right to disclose your personal identification information. We do this believing that the disclosure of your sensitive information complies with judicial proceedings, court order, or any other legal process served on our website or to protect our rights.

To ensure we provide quality services to you, we may also choose to share your personal data with our carefully selected third-party service providers, which include:

Our delivery and curious companies
Our website hosts and marketing agencies, among other professional partners
Our payment providers

Note: Our third-party partners have very limited access to your personal data and only when needed. Furthermore, they are expected to treat your data in accordance with the law by respecting its security. They are only permitted to use your data according to our directives and not for their own purposes.

Privacy Policy Changes

We reserve the right to change and update the policies at any time. To stay informed, we encourage you to regularly check this page if there is any update on any of our privacy policies. This is because when we do any policy update, we may not share notifications via email or post a notification on our home page. Therefore, it is your responsibility to review these privacy policies and be aware of any changes because by using our site, show your acceptance of our terms of service and these policies.